Website maintenance agreement template

WEBSITE MAINTENANCE RETAINER AGREEMENT

Client: [Client company]          Agency: [Your company]
Website(s): [example.com]         Start date: [date]
Plan: [Care plan name]            Monthly fee: $[amount], billed [in advance on the 1st]
Minimum term: [3 months], then month to month. Either party can end it with [30] days' written notice.

1. INCLUDED EVERY MONTH
- Core, theme and plugin updates, tested on a staging copy first, [weekly]
- Daily off-site backups kept for [30] days, and restores when needed
- Uptime monitoring every [5] minutes, with alerts to us
- Security monitoring and malware scanning; clean-up of any infection while on this plan
- SSL certificate monitoring and renewal
- A monthly performance check (page speed and Core Web Vitals) with a short report
- Up to [2] hours of support for small changes to existing pages (see section 2)

2. WHAT "SMALL CHANGES" MEANS
Edits to existing content and layout: swapping text, images, links, team members, prices or documents; adding a blog post you've written; fixing a broken element. Unused hours [do not roll over / roll over for one month only].

3. NOT INCLUDED (QUOTED SEPARATELY)
- New pages, templates, sections or features
- Copywriting, content creation, photography or translation
- Redesigns or changes to the site's look and structure
- Third-party costs: hosting, domains, premium plugin and licence renewals
- E-commerce product entry, store configuration or payment changes
- SEO campaigns, paid ads and email marketing
- Fixes for problems caused by changes made by others, or by hosting outages outside our control
- Work above the monthly support hours

4. RESPONSE TIMES (business hours: [Mon–Fri, 9:00–17:00, time zone])
- Site down or hacked: response within [2] hours
- Something broken but the site is up: within [1] business day
- Small change requests: completed within [3] business days

5. REQUESTS
Send all requests through [your request link or email address]. We confirm whether each request is included or extra before starting. Extra work is quoted at $[rate]/hour or a fixed price and starts after your written approval.

6. CLIENT RESPONSIBILITIES
Keep hosting and domain accounts active and paid, give us admin access, and tell us before installing new plugins or letting anyone else change the site.

7. FEES AND PAYMENT
Invoices are due within [14] days. If payment is more than [14] days late, maintenance pauses until the account is up to date. Fees may be reviewed once a year with [30] days' notice.

Signed (client): ______________   Date: ______
Signed (agency): ______________   Date: ______